Whistleblower Hotline

At On Side, we’re committed to conducting business that reflects our values of integrity, respect, being customer driven, excellence, and generosity. To help achieve this goal, we have established the Whistleblower Hotline for our employees, stakeholders and third parties (e.g. shareholders, vendors, suppliers, etc.) to communicate their concerns and report any suspected unethical incidents.

What to Report

Incidents or concerns relating to:

Any breach of laws or regulations;
A breach of internal controls or policies;
Suspected fraud by employees, customers, service providers, vendors or suppliers; and
Other conduct or behaviour that appears suspicious or unethical.

What Not to Report

The Whistleblower Hotline does not replace other methods that stakeholders and customers have traditionally used to communicate with On Side.

If you are a customer who would like to share a complaint, please refer to our Quality Assurance Department to provide feedback on your experience.

For any questions about Privacy, please contact our Privacy Office.

How to Report

EthicsPoint allows you to report your concern confidentially and anonymously to an independent third party.

You can report a concern using EthicsPoint 24 hours a day, 365 days a year:

In writing – complete the online form on the EthicsPoint site.
By telephone – To speak with an EthicsPoint specialist, please call 1-855-679-8233. They will note down the details of your concern and gather any relevant additional information.

Confidentiality

The Whistleblower Hotline is completely confidential.

As a whistleblower, you are not required to disclose your name. If you choose to disclose your name, it will not be revealed unless required by law.

You may report an incident anonymously. However, anonymous reports can limit our ability to conduct an investigation as there may be insufficient information provided to support taking action. We are best able to respond when we have some way to contact you in confidence and gather the information necessary to conduct a complete investigation.