1. Know your Insurance Policy

It is in your best interest to consult your Insurance Adjuster and or Broker regarding coverage or deductible questions if not privately insured (often commercial clients). They are licensed and have the expertise to guide you.

2. If ‘upgrading’ or introducing a ‘new’ renovation beyond the initial loss

Inform your On Side Project Manager immediately. (This will allow the PM to write up an ‘Additional Scope of Work,’ and issue a separate estimate, billed directly to you. A deposit will be required. Knowing up front allows On Side to schedule properly, avoiding unnecessary delays for ALL work now being done.)

3. Lock Box Service

Let your Project Manager know if you are comfortable with your keys being stored in a secure container (Lock Box) at your property during the restoration process. (This assists us in scheduling, allowing access without disruptions and delays. If you are not comfortable with the use of a lock box, a reliable and consistent arrangement will be confirmed with you for our crews’ access.)

4. Communicate!

Should you have any questions during this process, ASK! You deserve an answer in a timely manner. Please note because Project Managers are often in site meetings and cannot always answer their phones, sometimes email is best. Additionally, you can contact their assistant noted on page 1 or you can contact our On Side Call Center at 1-888-663-6604 24 hours a day, 7 days a week to acquire further assistance.